DENSO Aftermarket: Our response to COVID-19

07 April 2020 | Article

The health and safety of our customers, colleagues and suppliers is the number one priority for DENSO across our European locations. As a company providing critical parts and services to businesses serving key workers, DENSO remains open, but we have implemented several measures to help prevent the spread of COVID-19, which may affect the service you are used to.

By managing the situation daily and cooperating with our suppliers we have so far ensured there has been no delay in product sourcing, but we have reduced the number of employees working in our warehouse to limit the risk of spreading the infection. Operating with a scaled-down warehouse team means processing and shipping orders may take longer than usual, but we will continue to do our best to fulfil delivery promises. We are carrying out regular deep cleans of our vans and facilities, with delivery personnel wearing protective equipment. Hand gels and sanitiser are being used by DENSO team members in line with health regulations.

To ensure the safety of DENSO colleagues and customers, we have suspended sales and technical visits until further notice. However, all employees continue to work from home, contactable on their usual email addresses and phone numbers.

We’d like to thank you for your support as we assure you we continue to adapt to the changing situation, keeping processes under constant review and updating them whenever necessary.

We also extend thanks to all our teams on the ground across Europe for the amazing commitment and care they are delivering every day.

Whilst we are determined to protect our own staff and mitigate the risk of contracting the virus as much as possible, we have always prioritised customer support at DENSO Aftermarket and will continue to do so in these uncertain times until we finally get back to normal life.

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